Privacy Policy

Personal Information

We collect information you provide directly to us when creating an account and using our services:

• • Name, email address, and password
• • Payment information (processed securely through Stripe)
• • Profile preferences and settings
• • Support communications and feedback

Usage Information

We automatically collect information about how you interact with our platform:

• • Content you submit for humanization (processed and not stored long-term)
• • Feature usage patterns and preferences
• • Device information, browser type, and IP address
• • Performance metrics and error logs

We use your information to provide, improve, and protect our services:

• • Service Delivery: Process and humanize your AI-generated content
• • Account Management: Maintain your account and subscription
• • Payment Processing: Handle billing and subscription management
• • Communication: Send important updates, support responses, and notifications
• • Improvement: Analyze usage patterns to enhance our algorithms and features
• • Security: Detect and prevent fraud, abuse, and security incidents
• • Legal Compliance: Meet regulatory requirements and legal obligations

We share your information only in the following limited circumstances:

Service Providers

• • Stripe: Secure payment processing (subject to Stripe's privacy policy)
• • Cloud Infrastructure: Hosting and data storage (AWS, Google Cloud)
• • Analytics: Usage analytics to improve our service
• • Support Tools: Customer service and communication platforms

Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or others.

We implement industry-standard security measures to protect your information:

• • Encryption: All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• • Access Controls: Strict employee access controls with multi-factor authentication
• • Infrastructure: Secure cloud infrastructure with regular security audits
• • Monitoring: 24/7 security monitoring and incident response
• • Data Minimization: Content processed for humanization is not permanently stored

We retain different types of information for varying periods:

• • Account Information: Retained until account deletion or as required by law
• • Submitted Content: Immediately deleted after processing
• • Usage Analytics: Aggregated and anonymized data retained for service improvement
• • Payment Records: Retained as required by financial regulations (typically 7 years)
• • Support Communications: Retained for 3 years for service quality purposes

6. Your Privacy Rights

You have the following rights regarding your personal information:

7. International Data Transfers

WordsRiver operates globally, and your information may be transferred to and processed in countries other than your country of residence, including the United States.

We ensure appropriate safeguards are in place for international transfers through standard contractual clauses and other approved mechanisms.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of material changes by email and by posting a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: